Managing connectors

As an automation engineer, you can view the list of available connectors, configure cloud and on-premises connectors, and generate plugin keys required for the on-premises connectors by using the Connectors page.

Important

Starting from 22.2, cloud connectors for some of the supported applications will be disabled until further notice. Delete the existing cloud connectors, and configure the on-premises connectors to connect with the applications.

For more information, see Deprecated-and-discontinued-features.

To edit a connector

In the BMC Helix Intelligent Automation console, click Connectors.
Click against the connector that you want to update and select Edit.
Update the connector details, and click Save.
For an on-premises connector, you can only edit the connector name.
For the AWS cloud connector, you can edit the connector name, access and secret keys. For the Kubernetes cloud connector, you can edit the name and token.
If a connector is updated successfully, it appears in the Configured Connectors tab with the status as Connected. If the connector is not successfully connected, the status appears as Disconnected.
Click the icon to view the error message and fix the issue.

To disable a connector

Important

Before disabling a connector, learn about the impact on the automation policies:

Published policies that use the connector go into a Disabled state.
Disabled policies do not run or appear as an automation action for events.
Even if one action in a policy uses the disabled connector, the policy is disabled.
Policies in a draft state are not disabled, but cannot be published.
Disabled connectors are not displayed while creating new policies.
Disabled connectors can be edited and deleted.

To disable a connector, go to Connectors > Configured Connectors, and do the following steps:

Click against the connector that you want to enable and select Disable.
On the warning message, click Yes.

To enable a connector

By default, a connector is enabled when you configure a connector.

To enable a connector, go to Connectors > Configured Connectors, and click against the connector that you want to enable and select Enable.

The connector is enabled and the disabled policies that use the connector change to a published state.

To delete a connector

To delete a connector, do the following steps:

Stop the plugin.
Run the get command to obtain the credential ID for the connector and then run the delete command to delete the credentials.
Get command for Microsoft Windows
credential.bat get
Get command for Linux
./credential.sh get
Example
./credential.sh delete -i "3392be1a-9b2a-4325-872c-4257083be3db"
In the BMC Helix Intelligent Automation console, click Connectors > Configured Connectors.
From the list of configured connectors, click against the connector that you want to delete and select Delete.
On the warning message, click Yes.
The connector is deleted successfully. Policies that are using the connector stop running when you delete it.