Release notes and notices

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Known-and-corrected-issues

Support-information

Date

Summary

Title

June 14, 2023

Enhancements available in this release: 

  • Support for BMC Helix ITSM on-premises 20.02 for the Blackout Policy solution
  • Support for date and time function in Proactive Service Resolution
  • Support for events with reconciliation service ID for creating incidents by using Proactive Service Resolution
  • Access self-help resources with in-app help

May 8, 2023

Enhancements available in this release: 

  • Support for BMC Helix ITSM on-premises 20.02 for Proactive Service Resolution
  • Automated incident creation supported for ServiceNow application

April 7, 2023

Enhancements available in this release:

  • Support for additional editions of Microsoft Server for on-premises connectors
  • User experience improvements focusing on automation policies and Proactive Service Resolution

March 14, 2023

Enhancements available in this release:

  • Multiple and complex trigger conditions in Proactive Service Resolution
  • Information events for automation policies
  • Additional options for specifying trigger conditions while creating automation pol

Feb 3, 2023

Ability to create an incident manually by using Proactive Service Resolution

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

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