Service locations

BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).

Important

BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the same country for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.

BMC Subprocessors and Certifications

Subprocessor	Certifications
AWS Cloud	AWS Compliance Information Cloud Security Alliance Security Trust Assurance and Risk (STAR)
Azure Cloud	Azure Compliance Information Cloud Security Alliance Security Trust Assurance and Risk (STAR)
Oracle Cloud Infrastructure	Oracle Compliance Information Cloud Security Alliance Security Trust Assurance and Risk (STAR)
Google Cloud Infrastructure	Google Compliance Information Cloud Security Alliance Security Trust Assurance and Risk (STAR)
BMC Cloud	Cloud Security Alliance Security Trust Assurance and Risk (STAR)

Service locations and compliance

BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.

BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed.

Please note BMC Helix Knowledge Management by ComAround is only available within Azure Cloud hosted out of Netherlands regardless of where the customer is geographically based, reflected in the last table.

Important

* Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.

** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.

U.S. FedRAMP / DoD Customer Region

Service Location	Services Available
AWS U.S. FedRAMP / DoD
U.S. FedRAMP U.S. East Coast	BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps
DoD Impact Level 5 U.S. West Coast (GovCloud)	BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operation Management BMC Helix Continuous Optimization BMC Helix AIOps
Canada Government - AWS Montréal, Québec	BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery

Americas Customer Region

The backups for your BMC Helix subscription hosted within Brazil OCI will be stored in datacenter locations within São Paulo.

BMC Cloud		**Jitterbit
Service Location	Services Available	Service Location
U.S. Commercial Chicago, Illinois	BMC Helix Client Management BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management	U.S. East Coast Virginia U.S. West Coast Oregon

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
U.S. Commercial Ashburn, Virginia	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	U.S. East Coast Virginia U.S. West Coast Oregon
São Paulo, Brazil	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	U.S. East Coast Virginia U.S. West Coast Oregon

Google Cloud Platform (GCP)		**Jitterbit
Service Location	Services Available	Service Location
U.S. Commercial Portland, Oregon	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	U.S. East Coast Virginia U.S. West Coast Oregon

Canada Customer Region

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Locations
Canada (Montréal, Québec)	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	U.S. East Coast Virginia U.S. West Coast Oregon

European Customer Region

BMC Cloud		**Jitterbit
Service Location	Services Available	Service Location
European Union Amsterdam, Netherlands	BMC Helix Client Management BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management	Dublin, Ireland Frankfurt, Germany

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
European Union Frankfurt, Germany	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Dublin, Ireland Frankfurt, Germany

United Kingdom Customer Region

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
United Kingdom London, England	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Dublin, Ireland Frankfurt, Germany

Asia Pacific Customer Region

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
Singapore Singapore	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Sydney, NSW Singapore

Amazon Web Services (AWS)		**Jitterbit
Service Location (Country)	Services Available	Service Location
Australia	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Sydney, NSW Singapore

BMC Helix Backup Policy for OCI

The backups for your BMC Helix subscription hosted within India OCI will be stored in datacenter locations within Hyderabad.

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
India Mumbai India	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Sydney, NSW Singapore

South Africa Customer Region

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
South Africa	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Dublin, Ireland Frankfurt, Germany

United Arab Emirates (UAE) Customer Region

BMC Helix Backup Policy for OCI

The backups for your BMC Helix subscription hosted within United Arab Emirates (UAE) OCI will be stored in datacenter locations within Abu Dhabi (UAE Central).

Oracle Cloud Infrastructure (OCI)		**Jitterbit
Service Location	Services Available	Service Location
Dubai (UAE North) Abu Dhabi (UAE Central)	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Dublin, Ireland Frankfurt, Germany

Saudi Arabia Customer Region

Google Cloud Platform (GCP)		**Jitterbit
Service Location	Services Available	Service Location
Dammam, Saudi Arabia	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps	Dublin, Ireland Frankfurt, Germany

German Regulated Cloud (GrC) Locations

Materna German Regulated Cloud
Service Location	Services Available
Nuernberg, Germany	BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Business Workflows BMC Helix Discovery

AWS Marketplace Locations

Amazon Web Services (AWS)
Service Location (Country)	Services Available
Australia Germany U.S. (East) U.S. (West)	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps

Google Marketplace Locations

Google Cloud Platform (GCP)
Service Location (Country)	Services Available
Canada Saudi Arabia United Kingdom U.S. (West)	BMC Helix ITSM BMC Helix Telco Extensions BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps

Any Customer Region – BMC Helix Knowledge Management by ComAround

Microsoft Azure Cloud
Service Location	Services Available
European Union Amsterdam, Netherlands	BMC Helix Knowledge Management by ComAround

The above datacenters are typical mappings for SaaS customers. The BMC datacenter subprocessor may differ based on the specific subscription services being procured, which are detailed in your contract.

South Africa, Dubai, India and Brazil OCI have one availability zone and a separate disaster recovery / backup region.