Viewing dashboards and reports
BMC Helix Business Workflows provides out-of-the-box dashboards and reports that display statistics about cases, service targets, license usage, and insights about survey and customer satisfaction. New users of BMC Helix Business Workflows can view and manage dashboards in BMC Helix Dashboards. Existing users of BMC Helix Business Workflows can continue to view, create, and manage reports in Smart Reporting and also access the dashboards in BMC Helix Dashboards.
Viewing dashboards in BMC Helix Dashboards
As a new user of BMC Helix Business Workflows, you can view and manage the following dashboards in BMC Helix Dashboards:
- Active User License Usage Report
- Business Workflows Dashboard
- Printable Dashboard
- Service Targets Against Cases
- Survey and CSAT Metrics for Assigned Groups
- Survey and CSAT Metrics for Line of Business
- Workplace Service Dashboard
Learn about viewing and managing the out-of-the-box BMC Helix Business Workflows dashboards in BMC Helix Dashboards in Viewing-dashboards-in-BMC-Helix-Dashboards.
Viewing reports in BMC Helix Business Workflows Smart Reporting
As an existing user of BMC Helix Business Workflows, you can view and manage the following reports in BMC Helix Business Workflows Smart Reporting:
- Case Dashboard
- Case reports
- Knowledge reports
- Service Level Management reports for cases
Learn about viewing, creating, and managing BMC Helix Business Workflows reports in Smart Reporting in Viewing-reports-in-BMC-Helix-Business-Workflows.